Refund policy

Seller: Psyche Vibes Ltd, trading as Boutique Ops (London, UK) Contact: support@[pending] Last updated: 5 November 2026

What we sell

Boutique Ops sells instant digital downloads: operator kits for UK freelancers and boutique agencies (launch range includes the Client Onboarding & Proposal Pack and the Freelance Finance & Pipeline Tracker, with more kits to follow). Your files are available straight after payment. Payments are taken by our reseller (Lemon Squeezy or Gumroad — final provider TBA), which acts as Merchant of Record and issues your receipt.

Your statutory rights (always apply)

Under the Consumer Rights Act 2015, digital content you buy from us must be: - of satisfactory quality, - fit for a particular purpose you made known to us, and - as described.

If something we sold you doesn't meet these standards, you're entitled to a repair or replacement and, if that isn't possible or doesn't fix the problem within a reasonable time and without significant inconvenience, a price reduction (which can be up to a full refund). If faulty digital content damages your device or other digital content, you may also be entitled to a remedy for that. Nothing in this policy limits or replaces these rights.

The 14-day cancellation period and digital downloads

Normally, when you buy online you have 14 days to change your mind (Consumer Contracts Regulations 2013). For digital content not supplied on a physical medium, that right ends once the download or access begins, provided you have expressly agreed to immediate supply and acknowledged that you lose the cancellation right.

Our checkout asks for that consent and acknowledgement before you get your files. We also confirm it in your order email. If, for any reason, we didn't get your consent and acknowledgement, your 14-day cancellation right still applies.

Our 7-day goodwill refund (extra to your rights)

Because we want you to buy with confidence, we go further than the law requires: if you're not happy for any reason, email us within 7 days of purchase and we'll refund you in full. No forms, no awkward questions — though we'd love to hear what didn't work so we can improve.

This goodwill promise is in addition to your statutory rights, not instead of them. Fault claims under the Consumer Rights Act are not limited to 7 days.

We may decline a goodwill refund where there's clear evidence of abuse (for example repeated buy-and-refund of the same products, or refunds requested after reselling or sharing the files). This never affects your statutory rights.

How to request a refund

Email support@[pending] with: 1. the email address you used to order, 2. your order ID (from your Lemon Squeezy or Gumroad receipt), and 3. the product name and a line on why (optional for goodwill refunds).

We reply within 1 business day (Monday–Friday, UK time). Approved refunds go back to your original payment method via our payment provider; banks usually take 5–10 business days to show it.

If something is faulty or not as described

To help us fix it fast, please tell us: - which product and file is affected, - what you expected versus what happened (screenshots help), - the app you're using (e.g. Google Sheets, Excel, n8n, Make) and your device/browser.

We'll first try to fix or replace the file. If we can't, we'll offer a price reduction or refund as the law requires.

Chargebacks and disputes

Please contact us before raising a chargeback or payment dispute — it's almost always quicker, and we're happy to help. If we can't resolve something, we'll escalate it to a director of Psyche Vibes Ltd. You can also get free independent advice from Citizens Advice.

Contact

Psyche Vibes Ltd, trading as Boutique Ops — London, United Kingdom Email: support@[pending]

Seller: Psyche Vibes Ltd, a company registered in England and Wales, company number 17229667, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.